Securus Technologies is a leading criminal and civil justice technology solutions provider for monitoring, corrections, investigation, and public safety. It announced that it received an A+ rating accreditation from the Better Business Bureau (BBB).
Danny Hoyos, the Operations Vice President, stated that they have continually worked with BBB in Texas to chive this highest rating. However, they have also received the formal accreditation regarding what they print and speak in the media. Accreditation means that the company has worked together with BBB to meet the listed standards below.
- Advertise Honestly – Adhere to established selling and advertising standards
- Build Trust – Maintain and Establish a positive track record in the market
- Tell the Truth – Honestly represent services and products, including adequate and clear material items disclosure.
- Be Transparent – Openly identify the location, nature, and business ownership, and disclose all policies clearly, procedures and guarantees that bear on a customer’s decision to purchase.
- Horror Premises – Abide by the oral representations and written agreements.
- Be Responsive – Quickly address disputes in the marketplace in a professional way.
- Embody Integrity – Approach all marketplace transactions, business dealings, and commitment to integrity.
- Safeguard Privacy – Protect data collected against fraud and mishandling, collect personal information as required, and respect customer preferences of clients regarding information use.
Securus Technologies established an in-house call-center for them to enhance and improve customer service to over 25 million family members and friends. This action gives them advanced control over client service handling. It has enabled them to implement the BBB accreditation standards. Their representatives undergo an intensive training based on the BBB standards. They respond to over 2.5 million calls every month. They have a customer satisfaction rated 4-stars. These results attest to their commitment to the BBB standards and clients.
This accreditation means that they have implemented the BBB standards. BBB acknowledged that Securus Technologies is the largest full-spectrum solutions and facility provider with over 1,300 associated nationwide. Accreditation means that whatever the company says, it does. The company enjoys the real scrutiny of BBB and believe in their practical philosophy. Securus serves over 3,450 public safety, correction and law enforcement agencies and more than 1,200,000 inmates in America.
Securus Technologies is a proud regulator of inmate call monitoring. They have also created a telephone program that will ensure customers of quality calls. They have teamed up with a popular video giant and one of the top inmate calling providers on the industry. They make the most out of being able to help inmates and their families stay connected with innovative technologies. They provide quality monitoring of inmate calls and has done a successful fourth quarter regulation of Global Tel-Link in compliance with federal regulation. Securus Technologies also works closely with the Public Utility Commission to ensure quality inmate calls. You’ll never have the need for another inmate calling network when you’re using Securus Technologies. You’re invited to find out more about Securus by visiting their website.
A recent PRN Newswire article did an extensive article on how Securus Technologies merged with top video giant Vimeo and has a service agreement under a partnership with JPay. They continue to be a leading provider in inmate calling across the country and they are trying to reach a global calling network. Best of all, customers can get free calls from Louisiana inmates for a limited time.
Inmate Calling Features With Securus
Inmate voicemail is a personalized calling feature for inmates. It allows them to receive and retrieve voice messages with their specialized account. Surprisingly, this is just one superior calling feature that Securus Technologies offers from in the facility.
Video Chat Features
You can now video chat with inmates thanks to a partnership with Vimeo. You have complete control of the picture and the volume with and you have less commuting to do to and from a facility. Video chatting allows you to talk to inmates securely over the internet from the correctional facility and your internet connection.
Most service providers undertake their operations as per the industry regulations and rules. However, some institutions are driven or motivated by the greed for more revenue or high-profit margins. Global Tel Link (GTL) is one of the service providers in the inmate communication industry that was recently accused of wrongdoings involving integrity breaches by one of the leading inmate communications provider, Securus Technologies.
Details regarding the unlawful actions committed by Global Tek Link are expected to be released in a span of six months in terms of findings, facts, reports, and articles. Securus, which is the source of the findings, condemned the actions of GTL through its Chief Executive Officer, Richard A. Smith. Disappointed by GTL’s wrongdoings, he claimed that Securus Technologies is motivated by the desire to serve its clients rather than make more money.
In its first release, Securus put emphasis on the findings filed by the Louisiana Public Service Commission in a seventeen-page document, Order No.U-20784-B. The report revolved around the services of GTL when it provided outbound communication services to the Louisiana Department of Correction’s inmates.
The Unlawful Actions of GTL
Deliberate programming of the telephone clocks. This involved adding about 15 or 36 seconds to the duration of a single call.
Programming of phones in a bid to rate the calls higher than the permitted rate.
Global Tel Link also practiced unlawful double billing of calls.
Overcharging customer calls by adding extra fees. Consequently, the Louisiana PSC found out that the taxpayers were overcharged a sum of about $1,243,000.
Serving over 1,200,000 inmates as well as 3450 corrections and public safety agencies, Securus Technologies prides itself as a leading inmate communications provider in the United States. It provides inmate self-service, public information, emergency response services and products. Apart from being an industry leader, it received accreditation as well as A+ Rating from the Better Business Bureau early this year.